Our team is here for you and your pet, we are open from Monday to Friday and will reply to you within 24 hours.
If you have any questions or concerns about our after-sales service, we are here to help! Feel free to leave us a message below or send us an email at help@starburstpet.com. Our customer service team is also available to assist you via our hotline. Don't hesitate to give us a call at the following phone number.
whatsApp: +0086-13627123107
Customer service operating hours: 7:00 am - 4:00 pm PST Monday - Friday
Customer service operating hours: 7:00 am - 4:00 pm PST Monday - Friday
Please attach the model number and PN code to facilitate a quick response. The Model No. can be found on the product or the package, while the PN code can be found in the battery compartment (some feeder models) or on the product package.
Any questions related to marketing and inquiry, email us at marketing@starburstpet.com
Our office address:
15/F, Building 1, Panhai International SOHO City, Wuhan City, Hubei Province, China (10:00 to 17:00 PST MON-FRI)
15/F, Building 1, Panhai International SOHO City, Wuhan City, Hubei Province, China (10:00 to 17:00 PST MON-FRI)
In order to quickly solve your problem, if you need to return the product within 30 days of delivery, please contact us for assistance.